Consultants

1/12/2022 (Permalink)

Waiting lobby before and after

On a regular Monday in December, we received a call for a nail salon owner in a little bit of a worried state of mood. I answered and the man on the other side sounded a bit worried. He was needed a cleanup company to remove water for a business. He explained that a main water line in his location ruptured and flooded his store but also flooded the neighbor’s location. He was not much worried for his location but that of his neighbors. He requested that we go do the water removal as soon as possible. I advised not to worry, that I would have a team at his location that same day in a matter of less than 2 hours. I aske if he knew what the main water shut off are and if he had already shut it off. He advised that he did know and he did shut it off.

Our team arrived onsite an hour after and did the water removal. He seemed a bit more relieved after. Now his concern was to have the place dried. So, he also hired us to do the remediation. He was impressed how quick we work to get things done and with the best quality work. Even though it was his unit’s issue that damaged the neighbors issue we treated the neighbors as if they were the ones that hired us because it doesn’t matter who we were hired by, we know that everyone affected by this most likely stressed out by this loss.

In a matter of weeks, we did the water removal, the remediation and the repairs. Back to business in weeks not months! "Like it never even happened."