The Dean residence in Bellflower, CA

4/14/2022 (Permalink)

Heavy soot damage

This property came to us as a water job, but I did not go thru because the water claim was not worth to open. We were honest with the customer. We will not lie just to get the job.

Not long after the job was closed, the customer called us again because this time she had a fire in her kitchen which didn’t destroy anything but the range hood. Although, nothing else was destroyed there was a lot of soot in the kitchen, dining room, a sun room, the den, hallway and the laundry room. The soot was able to travel to different rooms because of the smoke.

Because of how extensive the soot traveled we had to remove contents from inside of the affected rooms. All the big furniture was cleaned and stored in an onsite storage unit. All the other small contents were wrapped and boxed to bring to the SERVPRO of Bellflower facility to be cleaned and stores.

When the rooms were emptied, we got to cleaning the wall, ceilings, windows, floors, and everything in-between. In the kitchen everything was cleaned including the cabinets exteriors, everything she had inside the cabinets. We used specialized chemicals to clean everything. It took us a few days but it got done.

All the things that were wrapped and boxed were brought back to the office and a team got to cleaning them at the SERVPRO of Bellflower facility. Clothes were washed and dry-cleaned.

 When all was done, the customer saw this as a blessing in disguised because in the beginning she was distraught at what had happened, but after we were done, she was so happy and thankful!